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Delivery & Return Policy


The following terms and conditions for delivery and payment shall govern all deliveries and services. Any conflicting purchasing terms and conditions of the Customer are hereby expressly rejected. Any such purchasing terms and conditions shall apply only if we expressly confirm them in writing. Acceptance of the delivered goods shall be deemed acknowledgement of our terms and conditions.

Prices/Terms and Conditions of Payment.

Phone Back Covers calculate the applicable prices on the date of delivery, such prices being in Sri Lankan Rupees (LKR) unless otherwise stipulated, plus an additional amount for VAT as applicable from time to time. Unless special terms are agreed, the prices should be understood to be priced ex works, with no deduction or discount being granted for immediate payment.

If payment deadlines are not met, this will automatically give rise to all of the statutory consequences of default, without any special reminder being required. In particular, we reserve the right to charge interest at the applicable rate charged by our bank if such interest exceeds the interest rate prescribed by statute. Furthermore, the entire balance shall become due and payable immediately, irrespective of any payment targets.
In the case of custom-made products, we reserve the right to increase the price by a reasonable amount and to deviate to a reasonable extent from the agreed quantity.

Delivery Time.

Phone back covers attempt to dispatch the package same day or within 8 to 24 working hours once conformed the order.
Package delivery time vary according to your selected delivery address,
The availability of your items,
The Courier company that takes the time to deliver,
Bad weather condition or unusual status.
Phone Back Covers cannot be held liable for any delays by the courier companies.

Return, Refund, Replacements and exchanges and Cancellation Policies.

It is generally not possible to return sold and non-defective Items. However Products and Services that require Return, Refund, Replacements and exchanges and Cancellation are to be directly negotiated with the Phone Back covers customer service team or with the authorized Vendor.
In the event You receive a damaged / defective product or a product that does not submit with the specifications as per your original order, You are required to get in touch with the Phone Back covers customer service team through the Phone Back Covers return page below mentioned icon


Click Here to Return Policy


Returns.

You have 7 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Refunds.

Products and Services that require refunds/returns are to be directly negotiated with the Phone Back covers customer service team or with the authorized Vendor.
In any case of refunds requested by the customer due to his/her own mistake/fault, a processing fee and other bank charges will be charged during the refund process.
Shipping costs are non­refundable.
You will be responsible for paying for your own shipping costs for returning your item.

Replacements and exchanges.

If Phone Back Covers or authorized sellers may offer you the option of returning an item for a replacement or exchange instead of a refund. A replacement is a new item that is exactly the same as the original item described in the listing. An exchange is a new item that is different than the original item described in the listing. An item being replaced or exchanged should be of comparable value to the original item. Otherwise you have to pay the rest.



Phone back covers